FCC 911 Rules and Consequences

Big day for 911 after the FCC August 2019 Open Commission Meeting which resulted in new requirements on how to do E911 and deal with location information services. New FCC rules seem to go into effect as early as February 2020 which could require organizations who install or operate Multi Line Telephone Systems (MLTS) such … Continue reading FCC 911 Rules and Consequences

Microsoft Teams Video Gallery

Again due to customer demand, I have compiled a list of videos that I recommend my customers to take a look at. Most if not all of the videos are produced by Microsoft, but partner material is really scarce. I try to find videos that are relevant and fresh, so none of these videos are … Continue reading Microsoft Teams Video Gallery

The SBC and the Enterprise Firewall

I’ve found over the years that the SBC’s placement and the surrounding network and firewalls is sometimes more important than the SBC configuration itself. The enterprise firewall has always been a pet peeve of mine. The security teams generally like to use enterprise firewalls to secure and monitor all inbound and outbound traffic to the … Continue reading The SBC and the Enterprise Firewall

Microsoft Teams Click to Call with Outlook and Chromium

Since Remote Call Control (RCC) and Call via Work (CvW) features have not been implemented on Microsoft Teams and presumably never will be, I have had numerous conversations with organizations around how to do click to call going forward. I started to wonder how well this feature is actually supported with Microsoft Teams and decided … Continue reading Microsoft Teams Click to Call with Outlook and Chromium

Microsoft Teams Voice Training

I often get asked about what kind of voice/communication specific training is available for Microsoft Teams by customers with internal UC departments that have legacy Cisco or Avaya resources who need to be re-trained. In the olden days, not so long ago you would send your people out for a few 5-day instructor lead courses … Continue reading Microsoft Teams Voice Training

Microsoft Teams Direct Routing Certificate Providers

Getting ready to setup the home lab again to tinker with Teams Direct Routing, I’m in need of a single server certificate for the virtual SBC that I will be publishing. As I am not a Microsoft MVP, I don’t get the same perks, like free certificates from DigiCert. So it was time to look … Continue reading Microsoft Teams Direct Routing Certificate Providers